Also in Outsourcing case studies:
Essex County Council
Project: Provision of managed services (building maintenance)
Client: Essex County Council
Location: Essex
Duration: 6 years
Challenge
The Council required:
- A fluctuating planned programme.
- 100% compliance.
- Cost savings.
- Clear and concise communications between contractor, subcontractor and end client.
- Management of subcontractors
Solution
Our aim is to provide Essex County Council with a "right first time" programme with high quality standards and a service that delivers value for money.
Connaught is a preferred supplier offering a one-stop-shope solution which includes:
- Brickwork
- Plastering
- Pitched/metal roofing including repairs/renewal of rainwater goods
- Painting and decorating
- Provision of disaster recovery
- Glazing
- Flooring
- Plumbing
- Sanitary ware
Outcome
To deliver the above we rapidly introduced:
- Management of a fluctuating work load, using approved sub contractors to build resources in busier periods.
- Planned and managed a proactive resource profile.
- Developed a clear communication stream between Connaught, the Council, our supervisors and the end user.
- Introduced Conntrol and the use of handheld PDAs to communicate jobs in real-time, coupled to response protocols.
- Risk asessments, health and safety information, asset register and compliance records input vial PDAs to ensure process integrity and audit trail.
